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Knowledge Base

Browse our support articles or use the search below to quickly find answers.

Tree Removal

🌳Do I need a permit to cut down a tree?If you are planning to cut down or remove trees within a Woodland and any Sensitive Natural Areas, you may need a permit from the Region.There are two types of permits available:Good F…

How do I report a missed garbage pickup?

🗑️Reporting a Missed Garbage or Recycling CollectionIf your garbage, recycling, or green bin was not collected on your scheduled pickup day, you can report it as follows. 1. Submit a Service Request OnlineLog in to My Support.Click O…

How do I report a streetlight outage?

💡Reporting a Streetlight That Is Not WorkingIf you notice a streetlight that is out, flickering, or damaged, you can report it using the options below.1. Submit a Service Request OnlineLog in to My Support from the municipal website.Click…

How do I report a pothole?

🛣️ Reporting a PotholeIf you encounter a pothole on a roadway, you can report it using one of the following methods:1. Submit a Service Request through the City WebsiteLog in and navigate to My Support.Click on Open a New Case.Choose Serv…